FREQUENTLY ASKED QUESTIONS
Have questions? We have the answers. Call us at any time if you have more questions!
Do you accept my insurance?
We are in-network with Medicare and Blue Cross Blue Shield. If we are out-of-network with your insurance provider, we honor your in-network benefits once your out-of-network deductible is met. As a courtesy, we will run your benefits before your first appointment.
Do I need a doctor referral or script for PT?
Delaware is a Direct Access state, which means that you can be seen for up to 30 days without a doctor's referral. After 30 days, the state of Delaware requires a script. If you have Medicare for your primary insurance, you must have a prescription for physical therapy from a Doctor before you are treated.
Do you offer self-pay rates?
Yes, our self-pay rates are $175 for the initial evaluation and $80 for the follow-ups. We also offer a 10-Pack for $700. Thi package is offered after the initial evaluation and must be paid in full.
What are your COVID precautions?
We take Covid-19 and the health of our patients very seriously. At this time, we require all patients and staff to wear masks when in the clinics. We are diligent in cleaning surfaces and equipment frequently and always adhere to CDC guidelines. We keep our patients spaced 6-feet apart and have reworked our schedule in order to keep the number of people in the clinic to a minimum and CDC compliant. We also utilize UV lights at the end of the night to sterilize the whole clinic before the next day.
What conditions do you treat?
We treat all injuries and conditions! Whether you have a chronic injury or illness, a sports-related injury, acute pain, or have an upcoming or recent operation or replacement surgery, we have you covered! If you are experiencing a more complex condition such as Vertigo or concussion Rehab, please call our front desk or specify that you are experiencing this condition and we will get you set up with one of our therapists that specialize in your specific condition.
What happens if I can't make my appointment?
In the event that a patient cancels the same day as that appointment and that time slot is not able to be filled, the patient will be charged a $50 fee. In the event that a patient does not show up to a scheduled appointment, the patient will be charged a $50 fee. Please provide us with as much notice as possible if you cannot make your scheduled appointment, as that time could be filled by another patient.
I do not have a current injury. Can I still come in for physical therapy?
Yes, physical therapy can be utilized BEFORE an injury happens. A therapist can treat you for strengthening along with basic maintenance and preventative therapy. Our goal is to keep you from getting injured or surgery and continuing with the activities you love. Explore our Sports Performance Services Tab to read more on this option.
Do you treat auto-accident or worker's compensation cases?
We sure do! Please have all information at the time of intake, including claim number, insurance company name and address, adjustor name and phone number, and date of the accident.
Do you offer home-health or telemedicine?
At this time, we do not offer these services. We do, however, have private treatment rooms available by request. If you do not feel comfortable being treated in our open clinic due to covid or personal reasons, please tell your therapist!
How long are appointments?
The initial evaluation is an hour with the physical therapist. Follow-Ups include 30 minutes of 1-on-1 care with your therapist, followed by an additional 30 minutes of guided training and exercises with a PT technician. Plan to be at physical therapy for 45 minutes to an hour.
What should I wear to my appointment?
There is no specific dress code for physical therapy. We recommend athletic/leisure clothing and sneakers. However, it is not required. Depending on your injury, your therapist might ask you to wear shorts, a t-shirt, a tank top, etc. but that will be discussed with you prior. You may also utilize our bathrooms or private rooms to change before your appointment. If in doubt, please call us and ask!
Do you treat childen?
Yes! We treat patients of all ages.
Do you have Saturday hours?
Yes, we have Saturday hours at our Rehoboth, Wilmington, and HAC locations.
Can I be seen for just Dry Needling?
No, our therapists must evaluate you first. They will then use dry needling as one of their treatment methods. Dry Needling is not covered by insurance and requires an out-of-pocket payment in addition to your regular physical therapy copay. We charge a supply fee of $15 for each Dry Needling session, on top of your co-pay. Doctor prescriptions that specifically state the need for dry needling are required.
If I am not a current patient, can I still come to use the Alter-G treadmill?
Of course! All of our main clinics are equipped with an Alter-G treadmill. Current patients can use the Alter-G at no additional cost, as a part of their treatment plan. Alter-G use for non-patients is $25 per session. Be sure to call ahead to schedule.
Do you offer Aquatic Therapy?
We only have access to a pool at our Hockessin location. Our therapists will not get into the pool with you but can lead you in exercises and different stretches to do in the pool along with manual therapy and other modalities in the clinic.